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FAQ’s

If the event gets cancelled or postponed due to Covid, what happens to my tickets?

All tickets are automatically transferred to the new rescheduled date, however, if this date is not suitable you can request a refund. 

I have a question about my ticket, who do I speak to?

If you purchased online, TicketSellers will be able to help with all ticket order questions. Please email them on info@theticketsellers.co.uk or call 0121 472 6688

If your ticket purchase was from The Summer Fest Ticket Outlet please email hello@solihullsummerfest.co.uk

Can I buy a ticket on the day?

Usually tickets are available on the day for purchase at the Box Office outside the festival entrance, however, a sell-out is expected this year so we do not expect there to be availability and recommend advance purchase. 

Is there a car park at the festival?

There is a car park opposite the festival site (Monkspath Hall Road car park – B91 3LU). This is a 2 minute walk from the festival and also has disabled parking bays.

Can I camp overnight?

Solihull Summer Fest is not a camping festival. There are many hotels nearby, please click here to view your options. 

What time does the festival open?

Festival gates open at 11am and music begins at 12:00pm – 10:30pm.

Can I leave the festival and come back later?

You may leave the site and return if you are wearing a valid wristband (security search will apply upon each entry). Last entry to the festival is 9pm.

I have a weekend ticket, can I give my ticket to someone else for the second day?

No, there will be a specific weekend wristband for the ticket holder that will be valid for entry on both days. 

What facilities are available for disabled visitors?

The festival site has accessible toilets and we offer a free carers ticket to anyone who is in receipt of PIP (proof needed). The festival site is wheelchair friendly, with central and side concrete paths. Please be aware that the ground may be uneven in certain places. For more information or questions, please email hello@solihullsummerfest.co.uk

Can I bring my dog to the festival?

Only guide dogs are allowed onsite.

Can I buy any merchandise?

Yes, we will be selling our merchandise at the event. You can also buy merchandise from the Summer Fest Ticket Outlet at 150 High Street, Solihull. 

What is the policy for children at the festival?

All children under 16 must attend the festival with an adult and should be under supervision at all times. Under 4’s tickets can be booked free of charge online. 

What is the security entry process?

For the safety of all guests and staff, a thorough bag check will take place upon each entry. Any alcohol found upon the search process will be disposed of. 

At what time will each artist be performing?

Finalised stage times are released approx one month before the event date. 

Can I bring my own food and drink into the festival?

Unfortunately, no food or drink is permitted into the festival site, with the exception of baby food and sealed water bottles. However, there will be a large variety of street food traders & bars onsite to suit all food and drink preferences. 

Have any questions?

If you have any questions or require further information on purchasing tickets, getting to the festival or any of the facilities which will be available then click the button below